SERVICE STRUCTURE

We get you where you need to be. Quickly.

HAVE YOU EXPERIENCED ANY OF THE FOLLOWING?


  • Difficulty in managing the complexities of critical efforts
  • Uncertainty in defining realistic solutions
  • Challenges with engaging stakeholders
  • Suboptimal returns on improvement efforts
  • Misalignment with your consulting providers

We WORK WITH YOU TO ADDRESS THESE CHALLENGES BY...


  • Collaborating with you to ensure clarity of vision
  • Creating structure and aligning goals to reduce ambiguity
  • Engaging critical stakeholders across the organization
  • Using a data-driven approach
  • Designing and implementing sustainable solutions
  • Reducing complexity and delivering returns on investment
  • Ensuring alignment and customer satisfaction

BUSINESS TRANSFORMATION


OUR DELIVERY MODEL


Based on the scope of the project, Enterey will establish a multi-level dedicated engagement team with oversight and input from an Engagement Manager. The team will maintain a strong communication bridge to align across in-scope programs and projects. Furthermore, the Enterey team will have access to Enterey subject matter experts outside of the primary team to provide supplemental specialized input, if necessary. Enterey’s engagement model has proved successful with global biopharmaceutical clients and midsized firms alike.

KNOWLEDGEABLE TEAM-CENTRIC DELIVERY


Our team has extensive life science experience. We match your objectives with our team members' experience to create the right team to most effectively lead and execute your project.

LEADERSHIP & EXECUTION

 

Our team is built with experienced consultants who can lead multiple engagements, supported by high performing consultants executing project plans

EFFICIENT & EFFECTIVE


This model proves effective in delivering client requirements and also results in more efficient delivery for our client sponsors while maximizing our internal team.

Proven Methodology


We follow a proven data-driven methodology that pulls from best practices in operational excellence to tailor the approach and solutions to best meet your needs.
Proven Methodology

CUSTOMER CARE


Enterey is committed to delivering the highest quality of service to our clients. This care starts with the voice of our customers (VOC) which is documented through the Client-Centric Satisfaction Factors. The purpose of the Client-Centric Satisfaction Factors process is to help us fully understand each client’s needs and expectations up front, and to monitor Enterey’s effectiveness in delivery as we execute.

We manage our customer care by actively soliciting client feedback through three primary mechanisms:
SATISFACTION  FACTOR DEFINITION
SATISFACTION FACTOR DEFINITION

The Enterey Engagement Manager will work with the client sponsor to identify, define and prioritize the qualities most critical for a particular project.

FEEDBACK  OPPORTUNITIES
FEEDBACK OPPORTUNITIES

The Enterey Engagement Manager will meet with the client sponsor to assess our performance in relation to the agreed upon satisfaction factors. The satisfaction factors will be reviewed throughout the project.

ESCALATION  PATH
ESCALATION PATH

If at any point during the project the service level provided by the Enterey team fails to exceed expectations, the client may escalate the issue through the Engagement Manager to the VP, and CEO.