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HOW WE CAN
WORK TOGETHER

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Enterey is a team of high-performing consultants who partner with clients in the life sciences industry. We set ourselves apart by using the strength of the people involved to drive change.

Our process

OUR DELIVERY MODEL

Based on the scope of the project, Enterey will establish a multi-level dedicated engagement team with oversight and input from an Engagement Manager. The team will maintain a strong communication bridge to align across in-scope programs and projects. Furthermore, the Enterey team will have access to Enterey subject matter experts outside of the primary team to provide supplemental specialized input, if necessary. Enterey’s engagement model has proved successful with global biopharmaceutical clients and midsized firms alike.

CUSTOMER CARE

Enterey is committed to delivering the highest quality of service to our clients. This care starts with the voice of our customers (VOC) which is documented through the Client-Centric Satisfaction Factors. The purpose of the Client-Centric Satisfaction Factors process is to help us fully understand each client’s needs and expectations up front, and to monitor Enterey’s effectiveness in delivery as we execute.

We manage our customer care by actively soliciting client feedback through three primary mechanisms: