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How Operations Management Consulting Improves the Stakeholder Relationship

Posted by Michael Ferletic - May 26, 2020

business documents on office table with smart phone and laptop computer and graph financial with social network diagram and two colleagues discussing data in the backgroundLife science organizations across every functional area rely on operations management consulting firms to boost tangible, measurable results in their programs, projects, and initiatives. A strategic ops management solution can streamline efforts and output to help life science businesses increase efficiencies, drive compliance, and reduce redundancies throughout their technical, quality and regulatory, manufacturing, and supply chain business models. However, many life science executives don’t realize that operations management consulting can also have a direct and significant impact on a less tangible, yet still vital component of any business model: stakeholder relationships. 

Whether the process includes internal staff members, outside customers, or a mix of both, establishing and maintaining positive and productive stakeholder engagement throughout the initiative can play a pivotal role in final outcomes. Still, keeping all the key players engaged and connected can often prove challenging for business ops leaders tasked with running entire groups, projects, and programs. A life science operations management consulting firm can improve stakeholder relationships in five critical ways:

1) Identify Essential Players

Identifying relevant stakeholders before the project begins can be instrumental to overall success, enabling groups to understand who they are working with, and (most importantly) how the stakeholders they are working with operate. Still, it’s easy to overlook this crucial step when strategizing the initiative’s launch. Life science consultants have the industry insight needed to acclimate quickly to the initiative’s requirements, phases, and desired results. They can use their operational management expertise to designate all essential resources across every project segment as early as possible for both efficiency and alignment.

2) Outline Deliverables and Tasks

An innovative life science consulting firm coordinates all the specifics of the engagement, breaking down the overall plan into specific deliverables and tasks. Creating clear milestones and actions, with defined ownership, encourages all stakeholders to help develop and support a plan for completion.

3) Increase Communication

Effective, consistent communication is vital throughout each phase and milestone. However, internal staff members often find it difficult to maintain regular contact with other stakeholders throughout a program or project’s duration. A life science consulting firm prioritizes and promotes continuous dialogue with all relevant stakeholders by scheduling meetings, overseeing upcoming to-dos, and ensuring everyone on the team has the necessary information to optimize results and keep the initiative on track. 

4) Resolve Potential Conflicts

Most life science operations experience varying degrees of stakeholder disruption and misalignment, which, when effectively leveraged, can actually enhance results. Life science consulting professionals know how to manage and resolve conflict constructively, keeping everyone engaged and the program moving forward in a positive direction.

5) Provide an Objective Perspective

Projects and initiatives can hit roadblocks when individuals, teams, or groups have varying goals. Additionally, many life science employees work with the same colleagues and customers continuously, which, over time, can develop unexpected project vacuums that hinder creativity and productivity. Life science consultants not only bring their expertise to every project, but they also bring with them a fresh, objective perspective that eliminates bottlenecks, strategically adjusts priorities, re-energizes engagement, and, most importantly, helps drive sustainable change across the business model. 

Are your stakeholders effectively engaged and communicating across your life science programs and projects? Take Enterey’s Process Improvement Plan assessment to identify current strengths and potential risks. Or, contact our team of life science consultants to learn more about how our operations management consulting solutions can align stakeholders and strategic vision. 

 

Topics: Compliance, Project Management, Program Management, Efficiency

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